Delivery Guide · Shipping & Tracking
Shipping Policy
From Our Store to Your Workspace
This Shipping Policy explains how orders placed through avoruneli.com are prepared, dispatched and tracked, as well as how we handle delivery concerns. Here is what to expect from checkout through arrival, so you can plan your next bookbinding or restoration project with greater confidence.
Order Preparation
01 · Processing2–4 Business Days
Orders are normally processed within 2–4 business days after successful payment confirmation.
Up to 5 Business Days
During holidays, promotional periods, unusually high order volume or other peak periods, processing may take up to 5 business days.
Processing Is Separate from Transit
Processing time is the period needed to prepare an order before dispatch. Shipping transit time begins after the order has been dispatched.
Please allow for both stages when estimating when your order may arrive.
Estimated U.S. Delivery Transit
02 · Transit Time10–15 Business Days After Dispatch
Standard shipping to supported destinations in the United States generally takes 10–15 business days after dispatch.
These estimates are not guaranteed arrival dates. Transit may be affected by destination, carrier operations, customs procedures where applicable, weather, seasonal volume or other transportation circumstances.
The estimated transit period does not include the separate order processing period described above.
Shipping Rates & Costs
03 · ChargesCheck Your Shipping Cost at Checkout
Available shipping methods and applicable charges are calculated and displayed during checkout before payment is completed. Customers can review the applicable shipping cost before placing an order.
Fulfillment & Shipping Origin
04 · DispatchWhere Orders May Be Fulfilled
Depending on inventory availability, product location and the customer's destination, an order may be fulfilled from our facilities or designated fulfillment partners.
For this reason, the physical origin of a shipment may differ from the business registration address listed on this website.
Shipment Tracking
05 · TrackingFollowing Your Order
Once an order has been dispatched, available tracking details are normally provided by email or through the applicable order-tracking method.
Please allow a reasonable period after shipment for tracking activity to become visible in the carrier's system.
Order Dispatched
Your order leaves the applicable fulfillment location.
Tracking Available
Check the tracking details provided by email or the available tracking method.
Carrier Updates
Allow time for the carrier's system to register new tracking activity.
Delayed Shipments
06 · Delivery DelaysWhen Tracking Stops Updating
If tracking remains unchanged for an extended period or a shipment appears unusually delayed, email service@avoruneli.com and provide your order number.
Available shipment information will be reviewed and, where appropriate, we will work with the relevant carrier or fulfillment provider to determine a reasonable next step.
Lost or Missing Packages
07 · Missing DeliveriesWhat to Do if a Parcel Cannot Be Found
If a shipment appears lost, contact us with the order number and available tracking information.
Where tracking shows that a parcel was delivered but you cannot locate it, first check the mailbox or delivery location, reception area, household members, neighbors and any available carrier notices.
If the parcel still cannot be found, contact customer support so the circumstances can be reviewed. Email service@avoruneli.com with your order details.
Shipping Address Corrections
08 · AddressProviding Accurate Delivery Information
Customers are responsible for entering complete and accurate shipping information during checkout.
Contact customer support promptly if an address error is discovered after an order is placed. An address change cannot be guaranteed once fulfillment or shipment has begun.
For address-related requests, email service@avoruneli.com as soon as possible and include your order number.
Multiple Shipments
09 · Split OrdersWhen an Order Arrives in Separate Parcels
An order may occasionally be divided into multiple shipments because of inventory availability or product location. Separate tracking information may be provided when this occurs.
If your order has multiple tracking details, check each shipment separately to follow its delivery progress.
Need Help with a Shipment?
If your parcel is delayed, tracking is unavailable, a package cannot be located or you need to correct a shipping address, contact our customer support team. Please include your order number and available tracking details so we can review the situation.